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Frequently Asked Questions
What payment gateways do you accept?
We accept PayPal and stripe, stripe can be used for Credit/Debit card payments along with pre-paid cards.
Can I upgrade/downgrade?
You can upgrade and downgrade your website/reseller hosting at any time
VPS services can be upgraded however cannot be downgraded due to our LVM storage virtualization.
You can do this by contacting us!
What is your refund policy?
We offer a 3 day Money back guarantee for new customers as credit only. Please note domains and SSLs are none refundable under any circumstances. Please review our Terms Of Service for more information
Whats the difference between SSD and HDD?
SSD drives have a higher I/O speed (read and write speed, and effectively faster), however, we do not provide as much disk space with our SSD range, therefore our HDD range is more suitable for more storage-intensive projects.
- How do I order services?
When will my service be activated?
All our services typically setup immediately after your payment is received, on rare occasions, there are issues with our automatic initialization, if this happens we ask you to contact us.
What DDoS protection do you offer?
SerNet Hosting has premium DDoS protection which covers you up to 3Tbps DDoS protection.
What is cPanel?
cPanel is an online Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site to the website owner or the “end user”.
What is WHM?
Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel.
- What is WHMCS
What is the difference between Website and Reseller Hosting?
Web hosting is a necessity for any website — it is the physical location of your website on the Internet, an online storage center that houses the information.
Reseller hosting is a form of web hosting where the account owner has the ability to use their allotted hard drive space and bandwidth to host websites on behalf of third parties.