Frequently Asked Questions

Billing 2 questions
General 4 questions
  • What is your refund policy?

    We offer a 3 day Money back guarantee for new customers as credit only. Please note domains and SSLs are none refundable under any circumstances. Please review our Terms Of Service for more information

  • Whats the difference between SSD and HDD?

    SSD drives have a higher I/O speed (read and write speed, and effectively faster), however, we do not provide as much disk space with our SSD range, therefore our HDD range is more suitable for more storage-intensive projects.

  • How do I order services?

    To order services from SerNet Hosting, head over to our website here and pick from the categories at the top of our site!

    Alternatively, if you’re an existing customer, you can head over to the billing area here and then select the “Services” drop down and then hit “Order New Services”

  • When will my service be activated?

    All our services typically setup immediately after your payment is received, on rare occasions, there are issues with our automatic initialization, if this happens we ask you to contact us.

Technical 5 questions
  • What DDoS protection do you offer?

    SerNet Hosting has premium DDoS protection which covers you up to 3Tbps DDoS protection.

  • What is cPanel?

    cPanel is an online Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site to the website owner or the “end user”.

  • What is WHM?
    Web Host Manager, or WHM, is a powerful program that allows administrative access to the back end of cPanel.
  • What is WHMCS

    WHMCS is an all-in-one client management, billing & support solution for online businesses. Handling everything from signup to termination, WHMCS is a powerful business automation tool that puts you firmly in control.

  • What is the difference between Website and Reseller Hosting?

    Web hosting is a necessity for any website — it is the physical location of your website on the Internet, an online storage center that houses the information.

    Reseller hosting is a form of web hosting where the account owner has the ability to use their allotted hard drive space and bandwidth to host websites on behalf of third parties.

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