How do I add support departments to WHMCS?

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Login to your WHMCS installation
Navigate to Setup >> Support >> Support Departments

Click “Add New Department”

Add the folling information:
– Department Name: The name for this support department
– Description: The description for this support department
– Email Address: The email address will be used to send notifications relating to the ticket to clients
– Assigned Admin Users: Admins who can view tickets fo this department 
– Clients Only: Tick to allow only logged in clients to open tickets to this department
– Pipe Replies Only: Leave unticked
– No Autoresponder: Ticket if you wish for an auto responder to be sent
– Feedback Request: Weather you wish to ask the client for feedback after ticket closure
– Hidden?: Ticket to hide the department

Click “Add New Department”

Congratulations, you have now made your first support department, if you are having any issues contact us.
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